Customer Privacy Notice

When you make an enquiry about the goods or services we supply or purchase, or order goods or services from us, you will need to provide us with certain personal data relating to you. Your privacy is extremely important to us, so we want you to know exactly how we will use that personal data. We have set out all the details below.

Our full company name is CHARLOTTE ET NICOLAS, and we are considered the data controller of any personal data you provide to us. This means we determine how your personal data is used and processed.

When Do We Collect Your Personal Data?

We may collect your personal data in the following situations:

  • When you visit our website and purchase products or services.
  • When you make an online purchase and check out as a guest.
  • When you create an account on our website.
  • When you shop online and we collect information through cookies and similar technologies.
  • When you contact us by email, phone, or contact forms.
  • When you interact with us on social media.
  • When you participate in surveys, competitions, or promotions.
  • When you submit product reviews or feedback.
  • When you fill out forms on our website.

What Information Do We Collect?

As a customer or potential customer of CHARLOTTE ET NICOLAS, we may collect the following personal information:

  • Your name
  • Your billing and shipping address
  • Your email address
  • Your telephone number
  • Payment information (credit/debit card details processed securely by payment providers)
  • IP address
  • Cookies and browsing behavior on our website

How We Use Your Information

We use your personal data for the following purposes:

To Process Orders

To fulfil orders, process payments, and deliver products to you.

Customer Support

To respond to inquiries, complaints, or support requests.

Service Improvement

To improve our website, products, and services.

Marketing Communications

To inform you about products, promotions, or updates if you have given consent to receive such communications.

Legal Obligations

To comply with applicable laws and regulations.

Legal Basis for Processing Your Data

We process personal data based on the following legal bases:

  • Contractual necessity – to process and deliver your order.
  • Legal obligations – to comply with tax and regulatory requirements.
  • Legitimate interests – to improve services and prevent fraud.
  • Consent – when you subscribe to marketing communications.

Sharing Your Information

We may share your information with trusted third parties in order to operate our business effectively:

Service Providers

Companies that help us operate our website and business operations, including:

  • Payment processors
  • Shipping carriers
  • IT and hosting providers
  • Customer support services

These providers only receive the information necessary to perform their services.

Legal Authorities

We may disclose information if required by law or to protect our legal rights.

International Data Transfers

We do not transfer your personal data outside the European Economic Area unless adequate safeguards are in place in accordance with GDPR regulations.

How Long We Keep Your Data

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including:

  • Order and transaction records for up to 10 years to comply with tax and legal requirements.
  • Marketing data until you unsubscribe from communications.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information.

These measures include:

  • Secure HTTPS encryption
  • Restricted access to personal data
  • Secure payment processing systems
  • Monitoring systems to detect vulnerabilities and threats

Your Rights

Under data protection laws (including GDPR), you have the following rights:

  • The right to access your personal data
  • The right to correct inaccurate information
  • The right to request deletion of your data
  • The right to restrict processing
  • The right to object to data processing
  • The right to data portability

To exercise any of these rights, please contact us.

Cookies

Our website uses cookies to enhance user experience and analyze website performance.

Cookies help us:

  • Remember your shopping cart
  • Understand how users interact with our website
  • Improve website functionality

You can manage or disable cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our website indicates acceptance of the updated policy.

Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact us:

Email: Contact@appliancedeals.shop

Phone: +33 7479063198

Address:

34 Rue Kleber

24000 Périgueux

France

Official Company Information

Company Name

CHARLOTTE ET NICOLAS

Registered Address

34 Rue Kleber

24000 Périgueux

France

SIREN

899 177 695

VAT Number

FR54899177695

Email

Contact@appliancedeals.shop

Phone

+33 7479063198